FAQ

1. What materials are used to make your jewelry?

Our jewelry is made from high-quality materials including sterling silver, gold, platinum, and ethically sourced gemstones. Each piece is crafted with precision and care to ensure its beauty and durability.

2. How do I care for my jewelry?

To keep your jewelry looking its best, we recommend storing it in a cool, dry place away from direct sunlight. Avoid contact with harsh chemicals, perfumes, and lotions. Clean your jewelry regularly with a soft cloth to maintain its shine.

3. Do you offer custom designs?

Yes, we offer custom design services. If you have a specific project in mind, please contact us and our team will work with you to create a unique piece to your specifications.

4. How do I know my ring size?

You can determine your ring size by using a ring sizer or a piece of string to measure the circumference of your finger. We also provide a ring size guide on our website to make this easier for you.

5. What is your return policy?

We offer a 14-day return policy for unused and unworn items in their original packaging. If you are not completely satisfied with your purchase, please contact our customer service to initiate a return.

6. Do you ship abroad?

Yes, we ship our jewelry worldwide. Shipping costs and delivery times vary depending on the destination. Please see our shipping policy for more details.

7. How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track the status of your shipment on our website.

8. What payment methods are accepted?

We accept various payment methods including credit cards, debit cards, PayPal and other secure payment options. All transactions are processed through a secure payment gateway to ensure your information is protected.

9. How can I contact customer service?

You can contact our customer service by email at sales@icefactory.ae